Purchasing Mahlkönig Grinders & Spare Parts
Imitations and non-Mahlkönig Burrs
Mahlkönig Grinder Service Videos
Purchasing Mahlkönig Grinders & Spare Parts
Where can I purchase spare parts or grinders in my country?
- For select countries, we offer our portfolio of Home Coffee Grinders, Professional Coffee Grinders and a curated selection of spare parts for purchase on mahlkoenig.com. View our Shipping Conditions page for the current list of countries we ship to. Customers shipping within the United States can purchase on mahlkoenig.us.
- For customers located in all other countries, we have official distributors globally from which you can buy spare parts, Home Grinders and our portfolio of professional grinders. Use our Distributor Search tool online to find the perfect distributor near you.
- As new Mahlkönig distributors are added in different countries, they are included in our online Distributor Search tool. If you do not see a distributor in your region, you can check for new additions periodically.
Mahlkönig Grinder Warranty
What is the warranty policy for Mahlkönig Grinders?
- All Mahlkönig products purchased directly from mahlkoenig.com include warranty from date of delivery. For more information on your legal guarantee rights, see section VIII. in the General Terms & Conditions. If you are experiencing product issues, please email us for assistance in troubleshooting.
- If you purchased from mahlkoenig.com, you can request contract withdrawal and a return or exchange via the Withdrawal & Return Portal, a return shipping label will be provided.
- If you purchased your grinder somewhere else, you can take the grinder back to your place of purchase for support and warranty or to any Mahlkönig Distributor in your region to help with repairs.
Imitations and non-Mahlkönig Burrs
Be aware of imitations and non-Mahlkönig burrs
- The crucial perfect match between the motor and the burr set is not ensured when replacing your burrs with imitation or non-Mahlkönig burrs. The burr replacement with unoriginal burrs impacts performance, lifetime, liability and safety as well as warranty.
How is the performance of my grinder ensured when replacing burrs?
- Crucial to each grinder’s meticulous functioning is a perfect match between the motor and the burr set. They must be flawlessly matched to ensure that the grinder delivers a reliable and consistent grind long term.
- Mahlkönig has been developing and manufacturing professional use high-quality grinders for almost 100 years. To live up to our century-long promise of exceptional quality, our research and development team invest significant resources to ensure the optimal tuning of both motor and grinder for each new model.
- The performance of Mahlkönig grinders is therefore only ensured when replacing burrs with original Mahlkönig burrs.
How are imitations or non-Mahlkönig burrs impacting my grinders lifetime?
- Hemro and our family of brands combine industry leading burr knowledge in-house. Imitated burrs lack field data to assess burr lifetime and related wear. You risk buying a burr that might perform initially but will not deliver the results in a repeatable way over its lifetime.
Can imitations or non-Mahlkönig burrs impact liability & safety?
- Our products undergo regulatory compliance checks and certification. This means that all burrs in our portfolio are, 1) food compliant, and 2) designed to ensure safe operation of the entire grinder.
- Imitations will lack food-product approvals and when installed may cause the grinder to malfunction. This means you could potentially buy burrs that look good, but that are in fact harmful to your health and others.
Does the burr replacement with imitation or non-Mahlkönig burrs impact your grinders warranty?
- If you replace the original Mahlkönig burrs in your grinder with non-Mahlkönig burrs, it can result in motor failure. Warranty for your grinder is no longer provided when replacing original Mahlkönig burrs with imitations or non-Mahlkönig burrs.
Home Grinder Use
Can the Home Grinders be used in a commercial shop?
- Mahlkönig Home Grinders are only certified for use in low-volume environments like the home. Some commercial shops may choose to use these grinders for low-volume coffee like decaf. However, if the grinder is used in any environment outside of the home, the manufacturer liability and warranty will be voided.
What is the material of the Home Grinder burrs and how long do they last?
- Mahlkönig Home Grinders comes with a pair of special steel flat burrs that were made in our Hamburg factory. These burrs will last an average of 500kg of coffee ground through them.
- A new set of Home burrs can be purchased online on mahlkoenig.us if shipping within the United States or on mahlkoenig.com for shipping within select countries.
- For all other countries, you can purchase a new set of Home burrs through one of our official distributors globally. Use our Distributor Search tool online to find the perfect distributor near you.
Mahlkönig Grinder Service Videos
Where can I find service videos for Mahlkönig grinders?
- All available service and repair videos for current and legacy grinders can be found on the Mahlkönig YouTube channel.
- As new videos become available they will be published to our YouTube page, videos are only available in English.
- Services videos are available for questions like setting up your grinder, grind size calibration, adjusting the portafilter holder, cleaning the flapper, blockages, WiFi and connectivity, replacing burrs, and other set-up, service or maintenance questions.
- Please read the video's warning before starting service on your grinder.
Grinder Troubleshooting
How do I adjust the Grinder fine enough or coarse enough to my liking?
- All grinders are calibrated in our factory to enable the optimal grinding range for the type of grinder you purchased, from espresso to allround or filter. Grind size calibration service videos are available on our Mahlkönig YouTube page.
- Unless you purchase specific Turkish burrs, even at the finest setting, our standard burrs will not be able to grind to a very fine, flour-like coffee powder needed for Turkish preparation. Turkish fine grinding requires demanding conditions of the burrs, burr casings and motor made from high-precision and stable materials.
- Changing the grind adjustment from fine to coarse is possible when the grinder is not running. However, readjusting from coarse to fine is not possible when beans are blocking the grinding mechanism. Using force to change the grind setting to fine could damage the adjustment levers or – even worse – the burr casing, therefore we always recommend starting the grinder first when adjusting from coarse to fine.
Why do I have spraying on the Grinder?
- A certain degree of spraying is to be expected and unavoidable when grinding for filter coffee. This is not specific to our Grinders and can be mitigated by lightly misting the coffee beans with water before grinding.
- If you are still experiencing spraying or blockages, we recommend cleaning the flapper, outlet spout and grinding mechanism. Grinder cleaning videos are available on our Mahlkönig Youtube page.