I. Scope
1. These terms and conditions apply to all deliveries and services of
Hemro International AG
Thurgauerstrasse 80
8050 Zürich
Switzerland
Tel.: +41 44 864 18 00
Email: info@hemrogroup.com
Authorized representatives of the Executive Board:
Dr. Marcel Lehmann, Adrian Schürmann, Ziya Boro
(hereinafter “Seller/We”). Any terms and conditions of the customer shall only apply if this has been expressly agreed in writing in advance.
2. Customers within the meaning of these Terms and Conditions include both consumers and entrepreneurs as defined in Sections 13, 14 of the German Civil Code (BGB). The customer is deemed a consumer, provided the goods and services ordered are not mainly used for purposes related to their commercial or professional freelance activities.
II. Contract conclusion
1. The products in the online shop or the placement of the products on the website does not constitute a binding offer to conclude a contract for these products.
2. The customer can choose products from the Seller’s product range (i.e., in particular home grinders, burrs and spare parts for coffee grinders as well as merchandise) and place these in a shopping cart by clicking the “Add to cart” button. Before submitting the order, the customer can change and view the entered data at any time. By clicking the “Place order” button, the customer makes a binding request to purchase the goods in the shopping cart. The customer must first accept the terms and conditions of the contract by clicking the “I accept the Terms and Conditions” button.
3. The customer will then receive an order confirmation from the Seller. The contract is concluded with the order confirmation, which represents the acceptance of the order. In this email, but no later than upon delivery of the goods, the terms and conditions of the contract shall be sent to the customer on a permanent data carrier (email or paper printout). The text of the contract is stored in compliance with data protection.
4. The contract is concluded in German or English, depending on whether the order was placed by the customer via the German-language or English-language website.
III. Delivery
1. Delivery takes 5 business days, unless no or a deviating delivery period is indicated on the website. The delivery time is calculated from the date of order confirmation, subject to prior payment of the purchase price.
2. Goods shall be shipped by FedEx. The shipping risk is borne by the Seller if the customer is a consumer.
3. The following delivery restrictions apply: The Seller ships only to customers who have their ordinary residence (billing address) in one of the following countries and can provide a delivery address in the same country: Germany
IV. Prices and shipping costs
1. All prices quoted on the Seller's website include the applicable statutory value added tax.
2. The customer can find the relevant shipping costs on the order form. The shipping costs must be paid by the customer, unless the customer makes use of their right of cancellation.
3. In case of cancellation, the customer must pay the direct costs for the return shipment.
V. Payment methods
1. The following payment methods are available to the customer: PayPal, Visa, Mastercard, Google Pay and Apple Pay. If the customer has a user account, they can change the saved payment method at any time.
2. Payment of the purchase price shall be due immediately upon conclusion of the contract, unless another payment term has been determined by the Seller.
3. In the case of late payment, the Seller retains the right to demand the valid legal default interest rate at a current rate of 5 percentage points above the base interest rate or, in the case of legal transactions in which a consumer is not involved, 9 percentage points above the base interest rate.
4. The customer’s obligation to pay default interest does not exclude the assertion of other default damages by the Supplier.
VI. Retention of title
The goods remain the property of the Seller until full payment.
VII. RIGHT OF WITHDRAWAL
Consumers concluding a distance selling transaction generally have a statutory right of withdrawal, about which the Seller provides information below in accordance with the applicable legal requirements.
Withdrawal policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, take(s) possession of the goods.
To exercise your right of withdrawal, you may use our electronic withdrawal function available via the following link: WITHDRAW FROM CONTRACT
Using the electronic withdrawal function, you can submit your withdrawal declaration easily and directly online. After submitting your withdrawal declaration, you will promptly receive an electronic confirmation of receipt including the date and time of receipt.
Alternatively, you may inform us (Hemro International AG, Thurgauerstrasse 80, 8050 Zürich, Switzerland, Tel.: +41 44 864 18 00, e-mail: shop@mahlkoenig.com) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post or an email).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (except for additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which we receive notification of your withdrawal from this contract.
For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. In no event will you incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
End of withdrawal policy
Sample withdrawal form (in addition to the electronic withdrawal function)
If you wish to withdraw from the contract, please complete this form and return it to:
Hemro International AG, Thurgauerstrasse 80, 8050 Zürich, Switzerland, email: shop@mahlkoenig.com
- I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / provision of the following service (*)
- Ordered on (*) / Received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if this form is notified on paper)
- Date
(*) Delete as appropriate.
VIII. Warranty
1. The Seller shall be liable for defects of quality and title in accordance with the applicable statutory provisions, in particular Sections 434 ff. BGB. The warranty period for goods delivered by the Seller to entrepreneurs is 24 months.
2. An additional guarantee exists for the goods delivered by the Seller only if this was expressly given in the order confirmation for the respective item.
IX. Data protection
Please refer to the Seller’s Privacy Policy (see website) for details regarding how the Seller processes personal data.
X. Final provisions
1. Contracts between the Seller and the Customer shall be governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. If the customer is a consumer, however, this governing law shall not result in the customer being deprived of the protection of the mandatory provisions of the law of the country in which they have their habitual residence.
2. The exclusive place of fulfillment for all disputes arising from the contractual relationship between customer and the Seller shall be at the domicile of the Seller, provided the customer is a registered business, a legal person or a special fund under public law.
Last updated: June 2026