Accessibility Statement for Our Online Store
Hemro International AG, Thurgauerstrasse 80, 8050 Zürich, Switzerland is committed to making its online store and the services provided through it accessible and usable by all users.
This Accessibility Statement applies to our online store at
and the e-commerce services offered through the online store.
1. General Description of Our Service
Through our online store, consumers can browse, select, and purchase the products offered through our online store.
Our product range primarily includes coffee grinders and related products, including accessories, replacement parts, and other products. The products offered through the online store may change from time to time. The current range of products is available on the respective product pages of our online store.
The services provided through our online store include, in particular:
- accessing and navigating the online store,
- searching for products,
- viewing product information,
- selecting products and product options,
- adding products to the shopping cart,
- entering the information required to place an order,
- selecting an available payment method,
- entering into a purchase agreement,
- confirming and processing orders and
- providing additional information relating to an order.
2. Accessibility Requirements
The applicable accessibility requirements are set out in the German Accessibility Strengthening Act (Barrierefreiheitsstärkungsgesetz – BFSG) and the Ordinance to the Accessibility Strengthening Act (Verordnung zum Barrierefreiheitsstärkungsgesetz – BFSGV), in particular the requirements applicable to services in electronic commerce.
These requirements are intended to ensure that the service is perceivable, operable, understandable, and robust and can generally be used by persons with disabilities without particular difficulty and, in principle, without assistance from others.
For our e-commerce service, this includes, in particular, requirements concerning the accessible provision of information and content, the operation and usability of the online store, and the accessibility of functions required to enter into and perform a purchase agreement. In particular, identification, authentication, security, and payment functions provided as part of the service must be perceivable, operable, understandable, and robust.
In particular, we take into account the principles of:
- perceivability,
- operability,
- understandability, and
- robustness
when providing content and functionality through our online store.
3. Implementation of Accessibility Requirements
a. Perceivability
We provide the content of our online store in a manner that allows users with different sensory abilities to perceive and understand the information provided.
This includes, in particular, where applicable:
- alternative text for relevant non-text content,
- sufficient color contrast,
- scalable content,
- clear visual presentation of information and
- captions or alternative formats for relevant audiovisual content.
b. Operability
The essential functions of our online store are designed to be accessible regardless of the method used to operate the website.
This includes, in particular, where applicable:
- keyboard accessibility,
- consistent and intuitive navigation,
- sufficiently sized and clearly identifiable interactive elements,
- visible focus indicators and
- sufficient time for users to complete required actions, where applicable.
c. Understandability
We design the content and functionality of our online store to be as clear and understandable as reasonably possible.
This includes, in particular:
- clear labels and descriptions,
- consistent navigation,
- understandable error messages and input instructions,
- clear information about the individual steps of the ordering process and
- clear information about products, prices, delivery terms, and payment methods.
d. Robustness
Our online store is designed to be compatible with commonly used web browsers and assistive technologies.
4. Ordering and Payment Process
The functions required to enter into a purchase agreement through our online store are designed to be perceivable, operable, understandable, and robust.
This applies in particular to:
- selecting products,
- using the shopping cart,
- entering order information,
- selecting delivery options,
- selecting and completing payment using the available payment methods and
- confirming an order.
Third-party payment and other third-party functionality used as part of our services is taken into account in the implementation of the applicable accessibility requirements to the extent that such functionality forms part of the e-commerce service.
5. Known Accessibility Limitations
No known limitations
Based on our current knowledge, there are no material accessibility limitations affecting our online store.
6. Feedback and Contact
If you encounter an accessibility barrier or have difficulty using our online store, please contact us using the following contact information:
Hemro International AG
Thurgauerstrasse 80
8050 Zürich Switzerland
Tel: +41 44 864 18 00
E-mail: info@hemrogroup.com
Please provide, where possible, information about the page or functionality on which the accessibility barrier occurred. We will review your feedback and endeavor to address existing accessibility barriers as promptly as reasonably possible.
7. Competent Market Surveillance Authority
The competent market surveillance authority responsible for monitoring compliance with the applicable accessibility requirements is:
Marktüberwachungsstelle der Länder für die Barrierefreiheit von Produkten und Dienstleistungen (MLBF AöR)
Carl-Miller-Str. 6
39112 Magdeburg
Tel: +49 391 56 76 97 0
E-mail: kontakt@mlbf-barrierefrei.de
8. Date and Updates
This Accessibility Statement was last updated on October 16, 2026.
We regularly review the accessibility of our online store and update this Accessibility Statement as necessary in response to changes to our services, technical implementation, or applicable accessibility requirements.